Return & Refund Policy

We want you to feel confident and comfortable with your purchase. Due to the intimate nature of women’s babydoll, lingerie, and bridal nightwear products, we maintain strict hygiene and quality standards.

1. Eligibility for Returns

• Returns are accepted only for items that are:
• Unused, unworn, and unwashed
• In original packaging with tags intact
• Free from stains, perfumes, or odors
• For hygiene reasons, the following are not eligible for return:
• Panties or bottoms (if included in sets)
• Used or tried-on items
• Products without original tags or packaging

2. Return Request Timeline

• Return requests must be raised within 3 days of delivery
• Requests made after this period will not be accepted

3. Damaged, Defective, or Incorrect Items

• If you receive a damaged, defective, or wrong product:
• Contact customer support within 48 hours of delivery
• Share clear images of the issue
• After verification, a replacement or refund will be processed

4. Refund Process

• Refunds are issued only if:
• The product is out of stock for replacement
• The issue is verified as valid
• Refunds will be processed within 5–7 business days after approval
• The amount will be credited to the original payment method

5. Exchange Policy

• Exchanges are allowed only for:
• Size issues (subject to availability)
• Defective or damaged items
• Exchange requests must follow the same return eligibility conditions

6. Non-Returnable Situations

• Items purchased on clearance or sale (unless defective)
• Minor color variations due to lighting or screen differences
• Personal preference or change of mind

7. Return Shipping

• Customers may be required to ship the product back unless stated otherwise
• Return shipping charges may apply depending on the case

8. Customer Support

For any return, refund, or exchange requests, contact:

arun24tevatia@gmail.com

Please include your order details and relevant images (if applicable) for faster resolution.